Terms and conditions
Wildthyme · 2026-09-28
Seller
Bee Family s. r. o., Watsonova 1908/1, 040 01 Košice – mestská časť Sever, Slovakia. Company ID: 55837255. Commercial Register of the Municipal Court Košice, section Sro, file 58060/V.
Contact
For orders, questions, complaints and withdrawal: info@wildthyme.eu. Contact person: Michal Galajda.
Goods and prices
We sell dried wild thyme herb in 30, 50, 70, 100, 130 and 150 g packs. Each pack specifies its ingredients, weight, material, colour and price. Prices are final in euros; the seller is not VAT registered. The delivered pack carries the best-before date and batch. Store dry, away from light and tightly closed. Product visuals may illustrate a packaging concept; essential characteristics of the delivered goods must match your order.
Order and contract
You can correct details at the review step. The final payment-obligation button submits your binding offer. The automatic receipt acknowledges submission, not acceptance of the contract. A contract is formed by our separate email confirming availability and accepting your order. If fulfillment is unavailable, we inform you promptly; changes require your agreement. The summary and these terms are provided by email. We retain contract records and supply them on request.
Delivery and payment
We deliver by courier to addresses in Slovakia, Germany, Austria, Spain and Ireland. Cash on delivery is the only payment method. Delivery including the COD service costs €7.90 per order; both are free when the goods total is €69.00 or more. Online card payment is unavailable. The courier and final total are shown before you place a binding order.
Timing and responsibility
Each order is hand-packed and dispatched within 7–10 working days of confirmation; this is not the total delivery time. The confirmation states the delivery date including transit. Unless otherwise agreed, delivery takes place within 30 days of the contract being concluded. If COD is unavailable for your address, we contact you before accepting the order; we do not change the payment method or price without your agreement. Risk of loss or damage passes to you on receipt from the carrier we offer.
Applicable law
Slovak law applies. This choice does not deprive you of mandatory protection in your country of habitual residence, including Slovakia, Germany, Austria, Spain and Ireland. These terms do not restrict statutory consumer rights.
Your 14-day right
You may withdraw without giving a reason within 14 days after you, or your designated person other than the carrier, receive the goods. For one order delivered in parts, the period starts upon receipt of the last part. Send your notice before the deadline.
How to withdraw
Use the online withdrawal form, email info@wildthyme.eu, or send an unambiguous written notice to the company address. Identify yourself and the order or goods concerned. The model form is optional.
Returning goods and refunds
Return the goods within 14 days of notifying us to Bee Family s. r. o., Watsonova 1908/1, 040 01 Košice – Sever, Slovakia. You bear direct return postage. We refund payments received, including the cheapest standard outbound delivery offered, within 14 days of notice. We may withhold reimbursement until the goods or proof of return arrives. For COD payments we agree a free refund method with you, such as bank transfer.
Condition of returned goods
You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods. Hand-packing or the fact that the product is a dried herb does not itself remove your withdrawal right. Rights concerning defective goods remain unaffected.
Model notice
To: Bee Family s. r. o., address above, info@wildthyme.eu. I withdraw from the contract for these goods: ____. Order number: ____. Ordered / received on: ____. Name and address: ____. Date: ____. Signature (paper notice only): ____.
Making a complaint
Contact info@wildthyme.eu with the order number, a description of the defect and, if possible, a photograph. A photograph or original packaging is not a condition of your statutory rights. Complaints may also be sent to the company address. Reporting transit damage to the courier is helpful but not itself a prerequisite for your rights.
Your rights
The seller is responsible for conformity with the contract. Subject to statutory conditions, you may request a remedy free of charge, a proportionate price reduction or termination. For food, its nature, stated shelf life and proper storage are also relevant. We acknowledge your complaint in writing and explain the remedy and timeframe under applicable consumer law. We bear necessary costs of a justified complaint.
Dispute resolution
First contact us to seek a remedy. If you disagree with the response or receive no response within 30 days, you may use eligible alternative dispute resolution, including the Slovak Trade Inspection (soi.sk), and contact your national European Consumer Centre. Your right to bring proceedings before a competent court remains unaffected.
How rewards work
After verifying your email, receive 5% off your first order. After 10 delivered orders placed while signed in, receive a one-time 10% discount on your next order. Cancelled or withdrawn orders do not count towards the ten. Discounts apply to goods, not delivery, and cannot be combined. A reward is reserved when ordering and released if the order is cancelled. Delivery is free from €69 in goods before the account discount. Only one customer discount applies per order. Discounts and accounts cannot be combined.