Withdraw from the contract

Use this form to withdraw from the contract. It is permanently available — not behind a login and not time-limited.

What you should know

• You do not have to give a reason. We will accept the withdrawal without one. The reason field in the form is optional.
• The period is 14 days from receiving the goods. What counts is the day you send the withdrawal, not the day it arrives — sending it on the last day of the period is enough.
• The form works after the period has passed. We will not refuse it: we do not know when you took delivery, and in some cases the period is longer. We will assess it individually and get back to you.
• The form is not mandatory. The law asks only for a clear statement of intent — an e-mail or a letter is enough. This form is a convenience, not a condition.

What the right covers

Our whole range, without restriction. We apply none of the exemptions the law allows — neither the one for perishable goods nor the hygiene exemption for sealed goods.

A dried herb with a best-before date measured in months is not perishable goods, and we do not sell our packages as hygienically sealed. Claiming otherwise would deny you a right you have.

After you send it

1. You will receive an e-mail acknowledging receipt. Keep it — it is your proof that you withdrew.
2. Send the goods back within 14 days of withdrawing. The cost of return is yours.
3. We will refund you within 14 days of receiving your notice. We also refund the cost of delivery to you.
4. We may wait with the refund until the goods reach us or until you show proof of sending them — whichever comes first.

Details, time limits and a form to copy are on the Withdrawal from the contract page.