Complaints and conformity rights
Wildthyme · 2026-09-28
Making a complaint
Contact info@wildthyme.eu with the order number, a description of the defect and, if possible, a photograph. A photograph or original packaging is not a condition of your statutory rights. Complaints may also be sent to the company address. Reporting transit damage to the courier is helpful but not itself a prerequisite for your rights.
Your rights
The seller is responsible for conformity with the contract. Subject to statutory conditions, you may request a remedy free of charge, a proportionate price reduction or termination. For food, its nature, stated shelf life and proper storage are also relevant. We acknowledge your complaint in writing and explain the remedy and timeframe under applicable consumer law. We bear necessary costs of a justified complaint.
Dispute resolution
First contact us to seek a remedy. If you disagree with the response or receive no response within 30 days, you may use eligible alternative dispute resolution, including the Slovak Trade Inspection (soi.sk), and contact your national European Consumer Centre. Your right to bring proceedings before a competent court remains unaffected.