Documents

What each document covers, so you don't have to open all six. They all apply to purchases made through wildthyme.eu and bind both sides.

• Terms and conditions
  How an order comes about, what the price includes, when we dispatch and what happens if a parcel never arrives. This is the underlying contract.
• Complaints procedure
  For when something is wrong with the goods — a damaged parcel, the wrong quantity, or herb that does not match the description. How to file a complaint and how long we have to settle it.
• Withdrawal from the contract
  For when everything is fine with the goods but you change your mind. You have 14 days and need not give a reason. It also covers the exceptions that apply to a dried herb, chiefly an opened food package.
• Withdrawal form
  The form itself. You are not obliged to use it, but it is the quickest route — and it sends you an acknowledgement of receipt.
• Privacy policy
  Which of your details we need to fulfil an order, how long we keep them and what we do not do with them. We do not store IP addresses.
• Shipping and payment
  How the parcel travels, what it costs and how you can pay.

If you are unsure

Write or call — everything is on one contact page. Answering a question is usually faster than hunting for it in the text.